Slashing Home Wi-Fi Support Calls with AI
Our project has mitigated customer support requirements for a major optical network service provider by employing AI to predict service-related calls with 98% accuracy.
This innovative approach uses machine learning to analyze data from home network devices and customer interactions, identifying key metrics that indicate potential issues.
By enabling proactive self-healing actions and providing support representatives with immediate insights, our solution drastically reduces support calls [by 30% or more] and enhances customer satisfaction, setting a new benchmark for intelligent network management.
